Cancellation & Refund Policy
Clear communication is key, and the client-practitioner partnership is no exception. Please read the information below, so you know exactly where you stand in the event of needing to change or cancel your appointment.
In-person and online bodymind consultations paid for online and in advance are non-refundable.
If you are unable to attend your appointment you may re-schedule to a future date (subject to availability). Please carefully read the conditions below for rescheduling an appointment:
24-hour cancellation notice is required to be eligible to reschedule your prepaid treatment session.
Re-scheduling a cancelled prepaid treatment session must occur within 14 days of the cancellation.
You may only re-schedule a prepaid treatment session once; if you are unable to attend your rescheduled appointment you will not be refunded.
Emergency cancellations are determined at the therapist's discretion; a $30.00 AUD booking fee may apply.
Word of Warning: No crazy physical stunts on the day prior to your appointment, please. (I'm not going to mention any names, but this has occurred before.)